Frequently Asked Questions

Main > Customize my TeacherWeb site > Uploading Files

I'm trying to upload a file to File Management, or post a file to my Photos/Docs page, but I keep getting the Password Mismatch or Password Invalid response. What can I do?

Save to list
Created 2007-10-05
Modified 2009-09-08
Views 3743

First, try clicking on the Submit button with the mouse rather than hitting Enter after typing the password.

If that does not help, please open a support ticket and include the following details:

  1. The type of computer you are using (Mac or PC).
  2. The web browser you are using (Firefox, Internet Explorer 6.0, etc.)
  3. Are you uploading from a home computer or a school computer?
  4. What is the file name of the file?  What is the file size?
  5. What is the text of the error message you receive?
Please also include the file itself as an attachment to your message.

Related Articles
I'm receiving an error message when I try to upload a file using my MyPages or HTML Pages. What can I do?
Invalid File Type: If you receive this error message, it is likely that you are attempting to upload the wrong file type to this page.  HTMLPages and MyPages are...
I have a Mac and get a Invalid File Type error message when I try to upload my file?
The problem may be that your Mac system is not including the file extension in the file name of the file you are trying to upload. If you try to upload a file that does...
How do I upload documents or special files to my TeacherWeb site?
T rial Webs:  Uploading files is not permitted during the trial period.  Please ensure that your web is paid before using this capability....